Terms & Conditions
Welcome to XCierge (“we,” “our,” or “us”). By accessing or using our website https://xcierge.com and our related services, you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully before using our site or becoming a member.
Last Updated: 1. October 2025
XCierge is a private, members-only concierge service operated from Dubai, United Arab Emirates. We provide exclusive travel, lifestyle, and business management services to members and clients worldwide.
By using this website or engaging our services, you confirm that you are at least 18 years of age and legally capable of entering into binding agreements.
Access to certain areas of the site and services is restricted to registered members only.
Membership is subject to approval and may require completion of an application process and payment of applicable fees.
XCierge reserves the right to refuse, suspend, or terminate membership at its sole discretion without obligation to disclose reasons.
Members agree to maintain the confidentiality of their login credentials and are responsible for all activities conducted under their account.
XCierge offers personalized concierge services including, but not limited to:
Travel management (flights, hotels, transfers, and experiences)
Lifestyle services (exclusive events, dining, entertainment, and reservations)
Business management (consulting, company registration, and professional assistance)
All services are subject to availability and may vary by region, season, or third-party partner terms.
Membership and service fees are specified on our website and may be billed monthly or annually.
Prices are listed in AED (United Arab Emirates Dirham) and may include an approximate USD equivalent for reference.
Payments must be made through approved methods as indicated by XCierge.
Certain services may incur additional costs (e.g., event tickets, travel bookings, partner fees).
All payments are non-refundable, except where required by applicable law or explicitly stated otherwise.
XCierge may collaborate with third-party providers to fulfill member requests. We act solely as an intermediary and are not responsible for the acts, omissions, or performance of third-party vendors, partners, or service providers.
Members acknowledge that third-party bookings and services are governed by those providers’ own terms and conditions.
Requests for service changes or cancellations must be submitted in writing.
XCierge will make every reasonable effort to accommodate modifications; however, fees or restrictions imposed by third parties may apply.
Your privacy is important to us. XCierge collects and processes personal data in accordance with our Privacy Policy.
By using our website or services, you consent to such collection and use.
All website content, including text, images, design, logos, and trademarks, are the intellectual property of XCierge or its licensors.
You may not copy, reproduce, distribute, or otherwise exploit any part of this site without prior written consent.
To the fullest extent permitted by law, XCierge shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
Use of or inability to use our services;
Actions or negligence of third-party providers;
Errors, delays, or cancellations beyond our control.
Our total liability in any event shall not exceed the total amount paid by the member for the specific service in question.
These Terms are governed by the laws of the United Arab Emirates.
Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
XCierge reserves the right to modify these Terms at any time. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of the site or services after any modification constitutes acceptance of the new Terms.
BECOMING A MEMBER
XCierge membership delivers effortless luxury and exclusive access.
XCierge helps you shape your vision and strategy with expert concierge support.